Refund policy
Return & Refund Policy
Effective Date: July 22, 2026
At NAILSUPPLYEU, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following policy before requesting a return or refund.
By placing an order through our website, you acknowledge and agree to this Return & Refund Policy.
1. Return Eligibility
To qualify for a return, all of the following conditions must be met:
The return request must be submitted within 30 calendar days after your order has been delivered.
The product must be unused, unopened, and in its original condition.
All original packaging, manufacturer seals, labels, accessories, inserts, and protective materials must remain intact.
The item must not show signs of use, testing, installation, damage, contamination, or alteration.
Proof of purchase from NAILSUPPLYEU is required.
A return authorization must be obtained by contacting us before sending any merchandise back.
Returns received without prior authorization may be refused.
2. Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns of the following items after they have been opened, used, or unsealed:
Gel polish
Builder gel
Rubber base
Top coat
Primer, dehydrator, remover, liquids, and other nail chemicals
Nail drill bits
Nail files and buffers
Brushes
Cuticle nippers
Scissors
Disposable nail products
Products with broken manufacturer seals
Clearance or Final Sale items
Gift cards
Customized or special-order products
Products that arrive damaged, defective, or incorrect are handled separately under Section 4.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our mistake.
If we shipped the wrong item or the item arrived damaged or defective, we will cover reasonable return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.
Original shipping charges are non-refundable unless required by law or caused by our error.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, leaking, broken, or you receive the wrong item:
Contact us within 7 calendar days after delivery.
Email: info@nailsupplyeu.com
Include:
your order number;
a description of the issue;
clear photographs of the product;
photographs of the shipping box;
photographs of the shipping label;
photographs showing the damage or defect.
Please keep the original packaging until your claim has been reviewed.
After reviewing your claim, we may provide:
a replacement;
a refund;
store credit; or
another appropriate solution depending on the situation.
5. Product Variations
Please note that slight differences are not considered defects.
These may include:
Minor color variations caused by photography, lighting, monitor settings, or application technique.
Slight differences in product packaging due to manufacturer updates.
Minor variations in consistency or appearance between production batches.
Cosmetic packaging imperfections that do not affect product quality or performance.
6. Refund Process
Returned items will be inspected after they are received.
Once your return has been approved, your refund will be issued to the original payment method.
Refunds are generally processed within 5–10 business days, depending on your financial institution.
Shipping charges are generally not refundable unless the return resulted from our error.
If the returned product does not meet the requirements of this policy, the refund may be denied.
7. Exchanges
We do not guarantee direct product exchanges.
If an exchange is available, it will depend on current inventory.
If the requested item is unavailable, a refund may be issued for eligible returns, and a new order may be placed separately.
8. Order Cancellations
Orders may be canceled only before they enter processing.
Once an order has been packed, a shipping label has been created, or the order has been transferred to the carrier, it can no longer be canceled.
If the order has already shipped, it must follow the return process described in this policy.
9. Refused or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned because of an incorrect address, refusal of delivery, or failure to receive the package, additional shipping charges may apply.
Any refund issued for an undeliverable package may be reduced by the original shipping cost and any return shipping fees charged by the carrier.
10. Our Right to Refuse Returns
NAILSUPPLYEU reserves the right to refuse any return that:
Does not meet the requirements of this policy.
Shows signs of use or damage caused after delivery.
Is returned without authorization.
Is returned outside the 30-day return period.
Violates our health, hygiene, or safety standards.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us:
NAILSUPPLYEU
4008 133rd St SE #119
Mill Creek, WA 98012
United States
Email: info@nailsupplyeu.com