Shipping policy

Shipping Policy

Effective Date: July 22, 2026

Thank you for shopping with NAILSUPPLYEU. We are committed to processing and shipping your order as quickly and accurately as possible. Please review the following Shipping Policy before placing your order.

1. Shipping Availability

We currently ship only within the United States.

We do not offer international shipping at this time.

We reserve the right to limit or decline shipments to certain addresses if required by law or carrier restrictions.

2. Order Processing

Most orders are processed within 1–2 business days after payment has been successfully received.

Orders placed early in the day may be processed and shipped the same business day.

Orders placed late in the day, on weekends, or on federal holidays will generally be processed on the next business day.

During holidays, promotions, severe weather, or periods of unusually high order volume, processing times may be longer.

Processing time and shipping time are separate. Processing begins only after payment has been authorized.

3. Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, or another trusted carrier. The carrier is selected based on the destination, package size, and availability.

4. Shipping Rates

Standard shipping within the United States is a flat rate of $8.

Free standard shipping is available on orders of $100 or more after discounts and before taxes.

The final shipping charge will be displayed at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

The email will include your tracking number and carrier information.

Tracking updates are provided directly by the shipping carrier and may take time to appear after the package has been scanned.

6. Delivery Times

Standard delivery typically takes 3–5 business days after the order has been processed and shipped.

Processing time and shipping time are separate. Most orders are processed within 1–2 business days.

Delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, holidays, or other circumstances outside our control.

NAILSUPPLYEU is not responsible for delays caused by shipping carriers after a package has been shipped.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Orders returned because of an incorrect or incomplete address may require additional shipping charges before they can be reshipped.

If a package cannot be delivered due to incorrect information provided by the customer, original shipping charges are non-refundable.

8. Lost, Missing, or Damaged Packages

If your package is lost, damaged, or appears to be missing:

Email: info@nailsupplyeu.com

Include your order number and any available information regarding the issue.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

9. Shipping Restrictions

Certain products may be subject to shipping restrictions based on applicable laws, carrier requirements, or safety regulations.

If we are unable to ship a product to your address, we will notify you and issue a refund if necessary.

10. Order Changes

Customers should contact us as soon as possible if they need to change their shipping address or order details.

While we will make every reasonable effort to accommodate your request, we cannot guarantee changes once an order has entered processing or has been shipped.

11. Order Cancellations

Orders may only be canceled before processing begins.

Once an order has been processed, packed, or shipped, it can no longer be canceled and will be subject to our Return & Refund Policy.

12. Free Local Pickup

Free local pickup is available at our Mill Creek, Washington location.

Customers must wait until they receive a “Ready for pickup” notification before arriving. Pickup instructions and the location address will be included in the notification.

Pickup orders are generally ready within 4 business hours. Orders placed outside business hours may be prepared on the next business day.

13. Contact Us

If you have any questions regarding shipping, please contact us:

NAILSUPPLYEU

4008 133rd St SE #119

Mill Creek, WA 98012

United States

Email: info@nailsupplyeu.com